This question turns people on
The other day, as I was on the toilet playing Wordle, I thought back to the first time my son did something “intelligent.”
It was a Thursday night.
I was tucking him into bed and he asked if he had daycare the next day.
“Yes, tomorrow is Friday,” I said. “No daycare if tomorrow was Saturday.”
“Tomorrow is Saturday?” he asked.
“No, tomorrow is Friday,” I repeated. “If tomorrow was Saturday, then you wouldn’t have daycare.”
He paused.
Then it clicked.
“If tomorrow was Saturday” (he emphasized the 'if') “then I wouldn’t have daycare.”
At that moment, something in his mind came online, not quite “reason,” but a sense that he could grasp and manipulate information.
Watching this a-ha moment in real time was something I’ll never forget.
Which is why, instead of solving the Wordle, I sat there reflecting on how the entire discipline of market research is about:
Making people realize there is something deeper inside (that they can access).
Inviting people to examine their own thoughts.
Forging new connections.
We’ve all been sold tools and solutions that claim to “transform” and “optimize.”
Yet they are so underwhelming so often.
Why?
Because: you can’t understand what customers really want by relying on anonymous, passively collected information.
Instead, you must also ask customers questions directly.
Questions that prompt them to:
Reason
Introspect
Examine the behaviors that don’t leave a digital footprint yet drive decision-making.
Designing such questions is not easy.
But you can get expert guidance right now by booking a $45 Survey Roast.
Click on the link below.
Share some information about your research and business goals.
And we’ll get started.
https://www.sammcnerney.com/45-dollar-survey-roast
I’d love to help by providing you with your own ‘a-ha’ moment.
Cheers,
Sam
P.S: Do you play Wordle on the toilet, too?